Shipping

Delivery area and cost

UK delivery is included in the artwork price. There is no separate delivery charge for originals at checkout.

We deliver anywhere in the UK. Overseas delivery and collection are not options in this checkout.

Preparation and delivery timing

We aim to deliver within one week of purchase, depending on your location. This is an arrival aim covering preparation and transit.

All deliveries are signed for. After purchase, Louella will contact you personally to arrange safe delivery, as described in the order confirmation.

Tracking, delays or damage

A dispatch email includes the carrier and tracking number when the studio marks the original as dispatched. A tracking link is included when one is available.

If your artwork has not arrived or arrives damaged, contact Louella with your order number and a description of the problem. Keep the packaging if possible. Any photos you can provide may help resolve the issue; they are not a condition of your statutory rights. See returns and refunds.

When we arrange delivery, the artwork remains our responsibility until you or someone you nominate receives it. Problems are assessed individually, and your statutory rights are unaffected.

Packing and courier

Each original is carefully packed with plenty of protection suited to the artwork.

We choose a signed-for UK courier service according to your delivery location.

Bespoke commissions

Commission delivery is discussed as part of your individual proposal. This page describes purchases of existing originals from the shop. Enquire about a commission before agreeing its price and delivery arrangements.